SHIPPING & RETURNS
SHIPPING POLICY
Welcome to YorkshireDecals' Shipping & Returns section. Here, we provide essential information about our shipping methods, packaging, and associated costs. We believe in transparent and clear communication to build trust and ensure customer loyalty.
If you're looking for details on our shipping methods, packaging, and costs, you're in the right place. Our aim is to make sure you have all the information you need to make an informed purchase decision.
We want you to shop with confidence, knowing that we are committed to delivering your orders in a timely and reliable manner.
RETURN & EXCHANGE POLICY
At YorkshireDecals, we want you to be completely satisfied with your purchase. Our return policy is designed to give you peace of mind when making a purchase from us.
If you've changed your mind or are dissatisfied with a product, we've got you covered. Our straightforward refund and exchange policy is aimed at building trust and ensuring that you have a positive experience with us.
We understand the importance of clear and fair policies, and we're committed to making the return or exchange process as easy and hassle-free as possible.
**1. Returns Eligibility**
- You may return items within 30 days of
receiving your order.
- Items must be unused, undamaged, and in
their original packaging.
- Custom decals that are personalized or
made to order cannot be returned unless
there is a manufacturing defect.
**2. Return Process**
To initiate a return, please follow these steps:
1. **Contact Us:** Email us at [your email
address] or use our contact form to request a
return. Please include your order number and
reason for the return.
2. **Return Authorization:** Once we receive
your request, we will provide you with a
Return Authorization Number (RA#) and
instructions on how to return your item.
3. **Prepare the Package:** Carefully pack
the item in its original packaging and include
a note with your RA#.
4. **Ship the Return:** Send the package to
the address provided in the return
instructions. We recommend using a
trackable shipping method.
**3. Refunds**
- Once we receive your returned item, we will
inspect it and process your refund to the
original payment method within 5-7 business
days.
- Please note that shipping costs are non-
refundable unless the return is due to a
manufacturing defect or our error.
**4. Exchanges**
If you received a defective or incorrect item,
we’ll gladly exchange it for the correct one.
Simply follow the return process outlined
above.
**5. Questions?**
If you have any questions about our return
policy, please do not hesitate to contact us at
[kevinc@lifetimetints.co.uk]. We are here to help!
Thank you for choosing Yorkshiredecals!